Privacy Policy

Last updated: 24 April 2026

At Syndicode Inc. (“Syndicode”, “we”, “us”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, platform, or services, and describes your rights under applicable data protection laws, including the GDPR.

Syndicode Inc. acts as the Data Controller of your personal data.

If you have any questions about how your data is handled, you can contact us at:
📧 privacy@syndicode.com

Who this policy applies to

This policy applies to:

visitors of our website;
users of our platform and services;
customers and prospective customers; and
any other individuals whose personal data we process.

Personal Data We Collect

We may collect the following types of personal data:

Account Information – name, email address, job title, contact details
Profile Information – login credentials and user-related data
Third-Party Authentication Data – data from SSO providers (e.g. Google)
Support & Communication Data – messages, emails, and support requests
Marketing Data – email and communication preferences
Usage Data – IP address, browser type, device info, and interaction data (including via Google Analytics)
Financial Data – billing address and transaction-related information

Why We Use Your Data

We use personal data to:

provide and operate our services
improve website performance and user experience
ensure security and prevent fraud
communicate with you (support, updates, service messages)
send marketing communications (where permitted)
comply with legal obligations

Legal Basis for Processing

We process personal data only where legally permitted, including:

your consent
performance of a contract
compliance with legal obligations
legitimate business interests (where your rights are not overridden)

Sharing Your Data

We may share your data with:

Trusted service providers (e.g. hosting, analytics such as Google Analytics)
Professional advisors (e.g. legal, audit)
Authorities when required by law
Third parties involved in business transactions (e.g. mergers or acquisitions).

All partners are required to apply appropriate security and confidentiality protection.

International Data Transfers

Your data may be processed in countries outside your jurisdiction, including regions that may have different data protection laws.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

access control based on least privilege
secure cloud-based storage
encryption where appropriate
system monitoring and logging

Access to personal data is limited to authorised Company personnel (including contractors) with a legitimate business need.

Data Retention

We retain personal data only for as long as necessary for:

service delivery;
legal obligations;
dispute resolution;
business requirements.

After this period, data is securely deleted or anonymised.

Cookies and analytics

We use cookies and similar technologies to improve functionality and analyse website usage.

We also use Google Analytics to understand how users interact with our website and improve our services.

For more details, please refer to our separate Cookies Policy.

You can manage cookies through your browser settings.

Your Rights

If you are located in the European Economic Area (EEA) or similar jurisdictions, you have the right to:

access your personal data
request correction or deletion
withdraw consent at any time
object to certain processing activities
request restriction of processing
request data portability
lodge a complaint with a supervisory authority

To exercise your rights, contact us at:
📧 privacy@syndicode.com

Children’s Data

Our services are not intended for individuals under the age of 16.

If we become aware that such data has been collected, we will delete it without undue delay.

Incident management

In the event of a personal data breach, we follow our internal Incident Management procedures and will notify relevant authorities and affected individuals where required by law.

Policy Updates

We may update Privacy Policy annually or after significant organizational or security changes.

Any significant changes will be published on our website or communicated directly where appropriate.

Contact

If you have any questions about this policy or data protection practices, contact us at:

📧 privacy@syndicode.com